Vacant job

Welcome to OffESS! With a view from the 25th floor of Jacy'z house in Gothenburg, you will find a passionate support team consisting of departments working with everything from marketing and sales to IT and project management. Our common goal is clear - we want to create regular guests for our destinations!

We create world-class experiences, memories for life, and a workplace to be truly proud of, and we live our values in everything we do. Being Passionate, Professional, Playful & Personal is what makes us unique and what helps us grow.

We are now looking for you who want to be a part of our Guest Service Team!

The Guest Service Team is where the guest's journey begins. We handle all incoming traffic via phone, email, and chat for private guests who will visit any of ESS Group's destinations. Here we sell experiences with the goal of creating Moments of Happiness and exceeding the guest's expectations right from the first meeting with ESS.

With us, the guest receives information and guidance that allows them to enjoy a fantastic experience based on their conditions and wishes. Our versatility makes us a “One Stop Shop” for the guest, without them needing to be transferred between different departments. When we finish the call, the guest has booked their room where upon arrival, there will be bubbly waiting, a lovely spa treatment, a restaurant reservation, and perhaps the stay will end with a Padel match before it's time to go home.

If we succeed with the above, we have paved the way for our colleagues at the destination so they can focus all their attention on delivering world-class service and the guest can seamlessly enjoy their experience. Additionally, hopefully, we have created a regular guest – our ultimate goal and purpose.

What can we offer?

Employment type: hourly employment (with up to 100% availability in July + August) Salary according to agreement and start date by agreement.

Working hours vary during our opening hours, which are all week days (8-18 on weekdays & 9-17 on weekends). You will belong to the family at OffESS, you can find us on the 24th floor of Jacy'z.

You will receive coaching, feedback, and measurable goals for development, as well as have around 30 driven colleagues around you to both inspire yourself and inspire others. For those who show commitment and go the extra mile, we promise to do the same for you!

So, who are you?

For you, sales and service go hand in hand, and you love talking on the phone! You thrive in a fast-paced environment - because it is fast-paced with us! Sometimes you take 70 calls, 30 emails, and 22 chats in a day - HOW FUN?! In the midst of the whirlwind, you are still meticulous and have no problem with multitasking.

• You are an outgoing and results-oriented person, but above all, you are curious, fearless, and have the ability to think outside the box.
• You get excited by competition! Whether it’s an internal competition with a colleague about who has taken the most calls that day or a larger sales competition with great prizes in the pot, such as overnight stays at our destinations ;)
• A strong self-leadership and the desire to develop is the key to your success with us.
• You speak fluent Swedish and English, but it is also advantageous to know Danish and Norwegian, as our destinations span across the entire Nordic region.

About the process:

We will call for interviews continuously, the last application date is March 30th

If you do not meet all the requirements in the ad exactly, do not hesitate to submit an application anyway, we are prepared to consider applicants with relevant work experience and education.

With us, you will have a workplace with development opportunities, both within the office as well as within all of ESS Group's destinations. As an employee with us, you will have access to extremely fine discounts at our destinations and restaurants around the Nordic region. We also organize festivities and other fun activities to keep the team together.